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Emotional intelligenceBuild emotionally intelligent team

Employees with high EQ are better able to work in teams, adjust to change and are flexible. No matter how many degrees or other on-paper qualifications a person has, if he or she doesn’t have certain emotional qualities, he or she is unlikely to succeed. 

A high EQ also means that they will be able to connect better with their customers. It is their ability to speed read the customers personality and style, understand how they like to be engaged and adapt their own style accordingly, building both rapport and influence. Any mismatch will turn the customers off.

Half of any sales proposition is whether the product makes logical sense, but 95% of all decisions are made emotionally. Learn how to get your team to engage the customer emotionally in the solution