the exercise highlights the importance of recognizing the distinction between AI-generated behaviour and genuine human experiences. Although ChatGPT may simulate human-like communication, it does not possess the emotional depth or personal experiences that shape human personalities. So what will happen when we utilise AI to deal with customer service interaction and embed it into more and more everyday life.

Back in 1961, William McGuire developed a theory that he called the Inoculation Effect. He used the theory to describe the process by which we can become resistant to attempts of persuasion. 55 Years later customers are well attuned to tactics and techniques that sales people attempt to use to persuade them, more often than not the customer uses it to get better deals. This article shows you 6 tips for using reverse psychology to ......